Building A Foundation Of Trust

The need for trust in the workplace is fundamental to any organisation.

Employees at high trust organisations report less stress, higher productivity, more energy and engagement at work, and greater satisfaction in their lives in general. Yet, despite the importance of trust, it remains a difficult attribute to measure and a delicate dynamic to maintain.

This Building a Foundation of Trust course is designed to enable employees to reflect on the importance of trust and psychological safety at work and consider what they can do to contribute to a culture of trust and respect.

Course Content

Context Setting

  • The importance of trust
  • Trust and psychological safety
  • Head vs heart trust

Foundations First

  • Trust model (Frances X Frei)
    • Authenticity, rigorous logic and empathy

Rebuild Trust

  • What can undermine trust?
  • How to rebuild?

Virtual Trust

  • Challenges
  • Opportunities

Practice and Application

  • Micro case studies

Course Approach


  • Yourself to actively consider trust as an essential. commodity to be built, measured and maintained
  • Reflect on the importance of trust, and the impact it can have on productivity, relationships and outcomes


  • Awareness around what can build and what can undermine trust in the workplace
  • Consider ways to contribute to a culture of trust and psychological safety


  • Take responsibility for your trust profile
  • When mistakes happen, turn the situation into an opportunity for growth and improvement

Embedding Success

Post-programme activities to support the transfer of learning and building of habits.

CHALLENGE: Yourself to contribute to a culture of psychological safety

Promote positive dialogue. Encourage others to share their thoughts and ideas.  Be open to diverse thinking and show appreciation to other people.

CREATE: Opportunities

When a mistake happens, own it.  Be open to feedback, take action and recommit to the relationship.  Offer the same opportunity for correction to someone who has made their own mistake.

CHANGE: Your trust profile

Identify a situation/ relationship which would benefit from enhanced trust.  Is it your authenticity, logic or empathy which needs attention?  What can you do differently to demonstrate this characteristic?


of our clients would recommend Alpha to a colleague or peer


of a cohort was promoted within 2 years after participating in an Alpha course.


of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.
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