Setting the context Value and dangers of Clarifying Expectations Exploring how assumptions and ambiguity are everywhere
Managing Expectations Four Point Model of Expectations: Goals, Process, Support, Importance The cycle of communicating and setting expectations
Challenging Situations Expectations too high? Shifting expectations Accidental over-commitment Assumptions
Applying techniques to personal situation (future/current)
CHALLENGE Our understanding of what expectations we may have The assumptions we often make that create misunderstandings
CREATE New processes to help plan for situations where meeting expectations are important Confidence and competence in handling challenging situations
CHANGE How we articulate what expectations we have to ensure clarity How we may conduct a conversations where expectation may be different
Post programme activities to support the transfer of learning and building of habits
CHALLENGE Reflect on how you currently clarify expectations.
Using the Four Point Model and the Cycle of Communicating Expectations, reflect on your current strengths and areas of development ?
CREATE Consider an upcoming situation where you need to make sure expectations are met.
Using the models in the course, plan for that conversation.
Now explore what differences there are from how you might usually do this.
CHANGE Consider a current or future potential situation where expectations need to be met.
Which challenging situation(s) may be present or even re-occurring.
What changes will you make in your approach to manage or avoid this?
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We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?
Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..
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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.
