Clarifying Expectations

It’s fair to assume that we when we ask someone to execute a task or lead a strategic project, we like it to be done a certain way. Frequently however, we make assumptions about what we need to explain and not explain. Misunderstandings are rife where parties do not have a shared understanding of what and how something needs to be done.

This Clarifying Expectations course is a valuable tool in any manager’s toolkit for communicating and clarifying a shared understanding of expectations to ensure greater productivity.

Course Content

Setting the context
Value and dangers of Clarifying Expectations
Exploring how assumptions and ambiguity are everywhere

Managing Expectations
Four Point Model of Expectations: Goals, Process, Support, Importance
The cycle of communicating and setting expectations

Challenging Situations
Expectations too high?
Shifting expectations
Accidental over-commitment

Applying techniques to personal situation (future/current)

Course Approach

Our understanding of what expectations we may have
The assumptions we often make that create misunderstandings

New processes to help plan for situations where meeting expectations are important
Confidence and competence in handling challenging situations

How we articulate what expectations we have to ensure clarity
How we may conduct a conversations where expectation may be different

Embedding Success

Post programme activities to support the transfer of learning and building of habits

Reflect on how you currently clarify expectations.

Using the Four Point Model and the Cycle of Communicating Expectations, reflect on your current strengths and areas of development ?

Consider an upcoming situation where you need to make sure expectations are met.

Using the models in the course, plan for that conversation.

Now explore what differences there are from how you might usually do this.

Consider a current or future potential situation where expectations need to be met.

Which challenging situation(s) may be present or even re-occurring.

What changes will you make in your approach to manage or avoid this?


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Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

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We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

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Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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