Emotional Intelligence

Emotional intelligence is an often-misunderstood concept. When we think about the term emotional intelligence, it’s usually used to describe someone thoughtful and considerate of others. However, someone who is assertive and straight-talking may be equally emotionally intelligent, just with a different set of strengths.

Emotional intelligence is set of skills which allow us to both manage ourselves as well as develop and maintain social relationships.

This Emotional Intelligence workshop will explore the fact that rather than being an amorphous bundle of attributes, emotional intelligence can be divided up into a number of key areas. Learners will reflect upon where their strengths lie and what they can do to develop other areas.

Course Content

Why EQ matters

  • Defining emotional intelligence and the science which underpins the theory.
  • How emotional intelligence underpins most areas of our lives.

Intra-personal skills

  • Self-awareness; the cornerstone of personal development.
  • Sources of knowledge that will build self-awareness.
  • Self-regulation and self motivation.

Interpersonal skills

  • Different types of empathy*: Cognitive, emotional and compassionate.
  • Building rapport.

Your emotional intelligence skillset

The participants wrap-up the workshop by considering how their strengths line up with the demands of their role and where they could improve their emotional intelligence skillset.

Course Approach


  • Recognise the impact that emotional intelligence can have in your ability to flourish and succeed.
  • Identify where your strengths and areas for development lie.


  • Appreciate the four key areas of emotional intelligence.
  • Consider how well your unique set of strengths serve you in your role.


  • Understand and manage emotional hijacks.
  • Enhance relationships with improved levels of empathy.

Embedding Success

Post-programme activities to support the transfer of learning and building of habits.


Strike up a conversation with three new people. Focus on making them feel listened to rather than what you will say. Note down what went well and not so well following the conversations.


Start the daily habit of mindfulness to strengthen your self-regulation and focus. Apps such as Headspace can be a useful tool to guide your daily practise.


Consider a person or a team whom you would like to have a better relationship with. Reflect upon your relationship perhaps by going through past emails and meeting notes. What do you need to do differently in order to build rapport and connection?


of our clients would recommend Alpha to a colleague or peer


of a cohort was promoted within 2 years after participating in an Alpha course.


of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.
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