From Client Service to Client Growth

In-person teaching Classroom
Exclusive online content Webinar

How do we drive extra revenue from existing clients?

How do we ensure that great client service is recognised through increased revenues?

This ‘From Client Service to Client Growth’ course answers these questions and gives you the skills to up and cross-sell.


This course is for client service managers, client success managers, account managers.

Learning Outcomes

  • Ensure that when you add service, you add service​
  • Running effective service reviews that adds value to the client​
  • Grow more business with existing clients​
  • Provide more services to our clients so that you become your client’s main banking platform​

Course Content

  • How to unbundle your offering so that the clients appreciates the value of the service they receive​
  • Reciprocity and consensus: the two key persuasion techniques in transaction banking​
  • How to ask for service feedback that allows you to grow your client relationship​
  • The importance of the playback technique when offering the client a solution


of our clients would recommend Alpha to a colleague or peer


of a cohort was promoted within 2 years after participating in an Alpha course.


of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.
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