Giving Great Feedback

Giving great feedback is a critical skill for any new manager.

Team members crave feedback from their managers, yet many fear the negative reactions of team members to whom feedback is given.

This Giving Great Feedback course will assist any manager to re-orientate their approach to giving feedback that builds trust, enhances individual performance and team productivity.

Course Content

Setting the context

Preconceptions about what feedback is
Value of engaging in feedback conversations

Giving feedback

Spotting opportunities both formal and informal feedback
Building a feedback culture
Delivering feedback in the right way with the right intention
Challenges of giving feedback the right way and with the right intention
Practicing articulating FAIR feedback

Reactions to feedback

Managing Sham Acceptance
Managing Denial
Managing Justification
Managing Mistrust

Practical feedback giving using personal or mini-case studies

Course Approach

CHALLENGE

Common beliefs that feedback is about negative behaviour
Managers to step outside of their comfort zone to engage in important conversations

CREATE

Empathetic mindsets that may lead to better outcomes
New methods of giving feedback in different situations
Skills to handle difficult reactions

CHANGE

When, where and how frequently managers give feedback
Levels of trust and productivity in a manager’s team

Embedding Success

Post programme activities to support the transfer of learning and building of habits.

CHALLENGE

Reflect on your team members. On balance do you give more positive or more constructive feedback? Who gets less or more feedback from you? Explore the reasons and impact of your approach.

CREATE

Looking ahead what new opportunities can you create to give more feedback. Who will you give this feedback to? What intentions do you have?

CHANGE

Consider a team member for whom giving feedback may be more challenging. Prepare for and deliver this message making changes in how you would normally deliver this or manage reactions.

100%

of our clients would recommend Alpha to a colleague or peer

90%

of a cohort was promoted within 2 years after participating in an Alpha course.

96%

of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.