Receiving And Giving Feedback

In the early stages of our career, we strive to make a good impression and get things right. As with any learning process, we may excel, or we may need to correct some actions. Mastering the art of asking for feedback, processing the information and managing a potentially challenging conversation is critical skill. For those that do this well, they increase their chance of developing career enabling skills and increasing their perceived professional effectiveness.

Course Content

Setting the context

What is feedback and the benefits of asking for feedback?
Choosing what skills or behaviours to ask for feedback on which will enhance career development and perceived professional effectiveness.
Ensuring you ask the most qualified person who can provide better feedback.

The Feedback Conversation

Starting the conversation which leads to valuable and specific behaviours to develop.
Managing the conversation to get quality actionable information from the feedback giver.
Raising awareness of potential negative reactions when we received feedback.
Tips and technique son how to manage your own reactions.

Giving Feedback

How to provide feedback to someone when they ask for your help using the F.A.I.R. feedback model

Micro-case study*

Course Approach

CHALLENGE

Current thinking about the fears of asking for feedback.
Unhelpful reactions to receiving feedback so you may better process valuable information.

CREATE

Enhanced and trusting relationships by asking for feedback professionally.
New habits and skills in the way we ask for feedback, especially constructive feedback.

CHANGE

How you manage a conversation when asking for feedback.
How you provide feedback if asked by a peer.

Embedding Success

Post programme activities to support the transfer of learning and building of habits.

CHALLENGE

Reflect on recent feedback conversations where you may not have been 100% open and receptive. What was driving this mindset or behaviour? What can you learn from it? What can you tell yourself in advance of your next feedback conversation?

CREATE

Consider what skills or behaviours you would like to develop. Which are most valued by you, your manager and the organisation? Who will you ask for this feedback? How can you create a stronger professional relationship in doing this?

CHANGE

Plan to ask for feedback from a loving critic. Who will you ask? How can you prepare for this conversation? What changes will you make as a result of this conversation? How will you share those developments with the feedback giver?

100%

of our clients would recommend Alpha to a colleague or peer

90%

of a cohort was promoted within 2 years after participating in an Alpha course.

96%

of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.