Skilful Stakeholder Management

Stakeholder Management is a key skill for navigating the workplace, and one which most employees, in whatever sort of business, and whether working with internal or external stakeholders, will need to develop for the longer term. Stakeholder Management involves a combination of people skills (e.g. building rapport), and process skills (e.g. how do you identify and manage your stakeholders efficiently and effectively?), and this session focuses on confidence and competence in both of those areas. This is an applied session with participants expected to be fully engaged throughout.

Course Content

What is “Stakeholder Management”?

What are the benefits? What’s my mind-set?
What strengths do I have? What de-rails me?

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Stakeholder Management – People

Recap of key skills (rapport, questioning & listening, flexing to different styles).
Identifying which skills you can leverage more effectively.
Applying science: Cialdini’s 6 Principles of Influence, and how you can apply them to managing stakeholders.

Stakeholder Management – Process

Stakeholder mapping using the Power/Interest Grid
Identifying creative ways of expanding and managing your stakeholder map.
Using process to help you deliver on your commitments.

Action Planning

Drafting your own stakeholder map; peer coaching (see Example Exercise).

Course Approach

CHALLENGE

Your mind-set around stakeholder management.
Apply the process to challenge your blind-spots.

CREATE

Ways to make stakeholder management less onerous in terms of time, and more fun.

CHANGE

Remove any road-blocks which may be getting in the way stakeholder management.
Proactively seek feedback to dial up your confidence and competence.

Embedding Success

Post programme activities to support the transfer of learning and building of habits.

CHALLENGE

Imagine that some of your colleagues/the senior people at your employer, are drawing up their stakeholder map. Do you appear on their maps? If not, what can you do to change that?

CREATE

Innovative ways of introducing Cialdinis’ 6 Habits into your life and work.

CHANGE

Identify a stakeholder whom you have found challenging in the past. Applying the tools and skills from today’s session, what else will you now try in order to move that relationship on?

100%

of our clients would recommend Alpha to a colleague or peer

90%

of a cohort was promoted within 2 years after participating in an Alpha course.

96%

of participants felt more confident in their role, following an Alpha commercial leadership course.

Why study with Alpha?

Innovation and creativity born from experience

We are thought leaders in instructional and learning journey design and holistic solution architects. We have extensive finance and investments experience combined with skills application to deliver performance improving results. We develop immersive learning environments that maximize time to productivity, support talent retention and added value to improving quality of hires.

Knowledge Exchange Evangelists

We are focused on mining the embedded organisational intellectual capital for the benefit of the next generation. We create and curate best in class practice gathered from our experience with the leading financial institutions. We design our programmes with the end in mind – what results are you trying to achieve with this intervention? What metrics will we set ourselves to achieve that?

Generation Proof

Quality and innovation, using current market and industry best practices, have made us a trusted partner in delivering dynamic and motivating training for the financial and capital markets. Our programmes are generation proof and responsive to evolving learner needs and styles. Our solutions use a multi-stakeholder engagement strategy that expands beyond relationships between the learner and learning provider. We create connections with managers, peers and the wider business to drive impactful return on investment..

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The team are so friendly and pleasant to work with, everyone is very professional and keen to help us. Building a relationship over the past couple of years helps us to feel like the Alpha team are even more able to understand our needs and provide more proactive solutions.