It’s the understanding of a client’s need and providing the flexibility and expertise in finding the right solution. It’s those stakeholder communications that enable timely, transparent progress of the programme whilst providing opportunities to identify and mitigate red-flags that may not have been anticipated. It’s the planning and resource that supports the global needs of clients in multiple geographies and time zones. And the ability to draw multiple teams of people together, leading the collaborated synergy of the skilled expertise of subject experts, content authors, trainers and the client’s in-house team towards the end goal.
There is no single recipe for programme management success, but it’s clear that the winning margin comes from a dedicated and responsive team that is adaptive to change, solution focused, and aware of cultural differences across regions and audience types: a bedrock of PRINCE2 qualifications, supporting the street smarts coming from years of experience delivering L&D training solutions in their industry sector.
The devil is in the detail they say, and that is absolutely true. Within a year riddled with unending volatility caused by a pandemic, we delivered nearly 5,000 hours of virtual training to over 25,000 participants in local time zones worldwide, at our peak processing over one million performance data points each month.
This would not be a possibility if it weren’t for the meticulous planning, attention to detail and positive mindset of experts who are laser-focused on their clients.
“Everything we do is bespoke to the needs of the individual client. Programme management and service excellence is taken very seriously at Alpha: our team-members each have an average 10 years’ experience running complex development programmes, on top of their previous careers in HR, events or banking,” says Katie Warriner, one of our Europe Programme Managers at Alpha Development, with confidence.
While these programme management methods and practices underpin our approach to delivering a training programme, within Alpha Development’s core lies the heart of its success – a team that enables an increasing number of learning professionals to rest in the knowledge that their training delivery is in the right hands.
So, what is a formula for successful training programme delivery team? Investing in a dedicated, transparent team of professionals.
See this in action by reading our case study: Engaging future talent across the full summer experience.