Digital transformation is forcing organisations to update their business models and adapt to new market realities.
The customer experience plays a crucial role in how an organisation drives its digital transformation. Moving clients towards more self service and more automated processes requires banks to be able to justify and convince clients of the reason for this change.
Ultimately, it’s about building client relationships and sharing your expertise as part of a solution to their problem.
Our latest whitepaper informs readers concisely and provides actionable suggestions about the best ways to move customers to self service digital platforms, smoothly and successfully.
Divisional Heads in revenue-generating roles, Product Managers, Client Service functions, AI and ML Development teams and Learning and Development teams will find this paper relevant, particularly on client conversations and the role they play in the adoption of automated processes.
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