Creating a Training Program to Future-proof UK Bank

Our Solution

An immersive talent development program designed in partnership with multiple stakeholders across the bank, ensuring commitment across the board to drive transformation. A sharp focus on upskilling those in junior client facing roles; ensuring a ‘future ready’ leadership pipeline of agile, lifelong learners who embrace change and respond quickly and effectively to internal and external opportunities and threats. This was achieved through the inclusion of a broad base of meta skills with multiple areas of product/divisional expertise within the program design.

Success for our Client

We were able to accurately measure and report participant progress by aligning the program design to both the client’s own skills framework and the performance rubrics identified and agreed with stakeholders in the initial design phases. This enabled us to generate a meaningful assessment of the participants’ progress throughout the program and their suitability to specific roles, helping position them within the pipeline for future leadership within client facing divisions.

Why Alpha?

Alpha was perfectly positioned to provide the best possible partnership for our client on this project. Not only did we have a proven track record with this client of delivering global programs tailored to their markets and regional client base, but the opportunity to leverage our modularized curriculum offered a highly optimized learning journey in terms of investment of time, resource and budget.

Onboarding lateral hires, and a booster for existing people

Culture means everything for this asset management firm. When redesigning their onboarding process for new hires, they spread it over two years – because that is a short time in most people’s tenor in the firm.

Client Engagement for Asset Management Senior CRMs

To standardize their approach to Client Relationship Management across all non-US regions. In challenging markets, and with a historical culture of prioritizing ‘relationship’ over ‘sales’, the firm wished to increase commercial results with more focused client engagement skills.

Business leaders discussing plans around a table in an office

Data analytics for large MEA public sector employer

This Finance Ministry has an ambitious vision to re-skill public sector employees across a range of Digital Future Skills. They asked Alpha to design and develop a Data Analytics program to be rolled out across a large population in Arabic.

Democratizing digital tools for Process Automation

Our client had started a implementing a Process Automation program, with some individuals trained to use tools such as Power BI. However this was causing bottlenecks, as processes had to flow through these automation specialists before coming online.

Digital Transformation, hearts & minds

Our client has invested in a large range of new digital tools across their workforce. This was supported by excellent eLearning “how-to” content, structured into pathways for different user-types (content creatives, process managers, team managers etc).

Re-skilling a global salesforce to address new markets

This global card and payment solution provider needed to upskill global sales teams to align with expanding business and corporate strategic direction. Increased product and service portfolio has led to the need for salespeople to expand knowledge around financial institutions and Corporate Banking functions.

Future-proofing the leadership pipeline

Client

Client Objectives