Client
Our client was a bank. Based on feedback from the business, our client was looking to elevate the communication skills training delivered as part of their global Analyst orientation program, delivered in four regions.
Client Objectives
Specifically, our client was looking to make the training much more relevant to the firm and more immediately actionable for the Analysts e.g. how do our people address, structure and sign off emails, how do our people organize and prepare for a meeting, how do our people specifically support our managers and what strategies do we use for proactively managing competing priorities.
Our Solution
Working in partnership with the client, we delivered a series of short, targeted sessions that were tailored to the firm’s communication norms. Sessions addressed particular areas which had been identified as being very specific to the Bank; habits and ways of working that new starts are slow to pick up.
Sessions included bespoke case studies which made use of the client’s internal terminology, systems and processes. Sessions culminated in fireside chats with ex-Analysts, managers and other senior employees sharing their journeys, along with tips and tricks to help the Analysts adapt to life at the Bank as quickly and smoothly as possible.
Success for our Client
Feedback on the sessions was overwhelmingly positive. Analysts felt that the practical nature of the sessions really helped them to start developing those crucial habits from day one and found the input from the business to be invaluable. The program has been re-commissioned to run in its new format for the forthcoming intake.
Why Alpha?
Our long track record of delivering professional skills training, not only as part of this program, but across the Bank made Alpha the natural choice here. The quality of our faculty also gave the client confidence that we would be able to deliver the sessions effectively and make them ‘feel’ internal to the firm.
